MRC Insurance Brokers respects the privacy of its clients, prospects and website visitors. This Privacy Policy explains how information may be collected, used and protected when you communicate with us through our website, WhatsApp, social media, telephone, email or other communication channels.
Information We Collect
We may collect information that you voluntarily provide to us, including:
- Name
- Telephone and WhatsApp number
- Email address
- Preferred language
- Type of insurance requested
- Information necessary to understand your insurance requirements
- Messages and enquiries exchanged with MRC Insurance Brokers
Additional Information
Depending on the insurance service requested, additional information may be required to obtain quotations or process an insurance application. Such information will only be requested when necessary.
WhatsApp and AI-Assisted Communications
When you contact MRC Insurance Brokers through WhatsApp, your messages may be processed using automated and AI-assisted systems to help us respond to enquiries, understand your insurance requirements, provide general information, qualify requests and direct enquiries to the appropriate representative.
Automated responses are provided for informational and customer-service purposes and do not constitute a binding insurance quotation, policy, coverage confirmation or professional advice.
Final insurance terms, premiums, exclusions, eligibility and coverage are subject to the applicable insurer's quotation, underwriting requirements and policy documentation.
How We Use Your Information
Information may be used to:
- Respond to enquiries
- Understand your insurance requirements
- Provide information about insurance products and services
- Request or prepare insurance quotations
- Follow up regarding an enquiry
- Provide customer support
- Improve our customer service and digital systems
- Maintain appropriate business and communication records
- Comply with applicable legal or regulatory obligations
Service Providers
We may use technology and service providers to operate our website, communications and customer-service systems. Information may be processed by such providers only as necessary to provide these services.
Our systems may use services provided by companies such as Meta/WhatsApp, cloud infrastructure providers and artificial-intelligence technology providers.
Data Security
We take reasonable administrative and technical measures designed to protect information against unauthorized access, misuse, loss or disclosure.
No internet-based communication or storage system can, however, be guaranteed to be completely secure.
Data Retention
Information is retained only for as long as reasonably necessary for the purposes described in this Privacy Policy and to meet applicable business, legal and regulatory requirements.
Your Choices and Rights
You may contact MRC Insurance Brokers to request access to, correction of or deletion of personal information held by us, subject to any applicable legal or regulatory retention requirements.
You may also request that we stop sending marketing communications to you.
Third-Party Services
Our website and communications may use or link to third-party services. Their processing of information is governed by their respective privacy policies and terms.
Changes to This Policy
We may update this Privacy Policy when our services, technology or legal requirements change. The latest version will be published on this page.
Contact
For privacy-related questions or requests, please contact MRC Insurance Brokers through the contact details published on our official website.