How MRC supports a motor claim
Claim notification guidance
We explain the first steps, required documents, police report process when applicable, and how to avoid delays or unauthorised repairs.
Our own garage
MRC clients can benefit from direct coordination with our own garage, subject to the policy, insurer approval, survey, and repair conditions.
Trusted garage network
When another repair location is appropriate, we help coordinate with trusted and eligible garage partners in Lebanon.
Original parts support
We work to source original parts through the fastest available channels, subject to availability, policy terms, and insurer approval.
What to do immediately after an accident
Prioritise safety, document the scene, exchange the required details, and contact the relevant authorities when necessary. Notify MRC promptly before authorising repairs or moving ahead with costs that may require approval.
Keep clear photographs, the police report when applicable, vehicle and driver information, and any supporting invoices. Complete information helps the insurer and surveyor assess the claim efficiently.
Faster coordination, clear updates
Our role is to keep the process moving: coordinating documents, clarifying next steps, following up on approvals, and helping the client understand what remains outstanding.
Final claim acceptance, repair scope, parts eligibility, and payment remain subject to the insurer's decision and the applicable policy terms, conditions, deductibles, limits, and exclusions.
Frequently asked questions
Questions about motor claims & garage
Can every insured vehicle use the MRC garage?
Garage eligibility depends on the insurer, policy terms, claim approval, survey requirements, and repair arrangement. Contact MRC before authorising work so we can confirm the correct route.
Does MRC guarantee original parts?
MRC works to source original parts through the fastest available channels. Final eligibility and approval depend on availability, the vehicle, the selected coverage, insurer approval, and policy conditions.
What documents should I keep after an accident?
Keep photographs, driver and vehicle details, the police report when applicable, claim references, estimates, invoices, and any correspondence requested by the insurer or surveyor.